ApplikationAdmin MainObjects

Nodes

Nodes always belong to a node type. To each node you then attach a number of object types, which in their turn consist of objects to be administered in Pro 9.

Example:

Node type	Node	Object type	Objects
PBX	MX-ONE	fixed extension	3345
PBX	Cisco	fixed extension	4255
Mobiles	Operator XX	mobile phones	0736681111
Devices	IT Devices	iPads	xxxxxx

How to - Show the Node View

1. Click the role Application Maintenance
2. Click Nodes and object types > Manage nodes

   • A list of all nodes for the selected country and node type is shown

How to - Create a New Node

New nodes should only be added after consultations with Enghouse.

1. Click add at the top left of the table

   • The Edit node view is displayed

2. Enter the name of the node
3. Select the country the node is located in
4. Select the node type of the node
5. If there is (or have been/will be) an integration for call logging on the node, check the calls have been or are to be logged to the node box
6. If calls are logged on this node during the weekend, check the calls are being logged on weekend box

   • If this box is checked, alarms will be sent if there are no calls on weekend days

7. Select an interval value to define how often call data is to be loaded to Pro 9
8. Select an interval unit from the menu; days, hours or minutes
9. If costs will be imported from file to this node (e.g. mobile call costs), check the costs will be imported on the node box
10. If the node is a PBX, enter the local area code for the area where the PBX is located
11. Select the correct node type info in the menu
12. If there is an AD/HR integration connected to this node, check the has integration box

    • If this box is not checked, no automatic synchronization with the AD/HR system will take place

13. Define the minimum number of objects (only necessary if the node has an AD/HR integration)

    • If the number of objects in the synchronization with the AD/HR is lower than the set minimum number of objects, no synchronization will take place and an alarm will be shown/sent depending on setup

14. Define the maximum number of uncategorized calls as a percentage

    • If the number of uncategorized calls exceeds the set maximum percentage, an alarm will be shown/sent depending on setup

15. Define the out-access code, i.e. the code needed to enter before the phone number to be able to call external calls
16. Define the time zone offset (only used for Cisco PBXs)

    • The time zone offset value defines the number of hours the data differs from UTC and take count of summer/winter time

17. Click save
18. Set any attribute values
19. Click save again to save attribute values

How to - Edit a Node

1. Click on the name of the node you want to edit

   • The Edit node view is displayed

2. Change the parameters you want to change

   • For information on the node parameters or attribute values, see the information above on creating a new node

3. Click save

How to - Delete a Node

You can only remove nodes that do not contain objects.

1. Check the box for each node you want to delete
2. Click the icon to open the action menu in the toolbar above the table, and select delete

How to - Change Node Permissions

1. Click on the name of the node you want to edit
2. Click the permissions button

   • A table of persons with permissions on this node is displayed

3. Read more about how to manage node permissions