Biller Default

The Invoicing Role

The Invoicing role includes the base functionality of the whole IT Service Manager module. It is a typical system administrator role where you access both daily work functions and more seldom used functions. This is where you manage and create your billing periods, accounts and list of used services for example. This is also where you manually book services and move objects if not handled automatically.

Functionality in the Invoicing Role

Services

• Book services

  • Book on object
  • Book on person
  • Book on organization group
  • Multibook
  • Move object
  • New object

• Manage services

  • Edit service

• Manage service categories

• Manage service groups

  • New group
  • Permissions on service groups

• Manage service contracts

Verification Tool

• Verification tool

  • Services
  • Call logging
  • Organization groups
  • Objects
  • Imports
  • Consumption groups

Custom Configuration

• Customer tables

Periods

• Periods

• Aggregate periods

Dial Plan

• Manage traffic categories

• Manage traffic types

• Manage log cases

  • Import log cases from file
  • Uncategorized calls

Price Lists

• Manage price lists

  • Edit price list
  • Reprice

• Associate price list

  • Change price list on calls

• Manage price groups

• Manage traffic case

• Import price list

  • Import templates for price lists

• Low price periods

Financial Accounts

• Manage financial accounts

  • Traffic category/Account

Simulations

• Mobile simulation

  • Edit price plan
  • Price plan contents

• Simulate cost for any days missing call data

My Private Costs

• Manage system rules