ReportParams 1197

Report - Call Detail on Organization Group

The Call detail on organization group report shows detailed information about calls, call by call, for the selected traffic type and interval. This report is useful when searching for specific calls since you have filtering options on both caller and destination.

This report is quite similar to Traffic report for organization group but one difference is that you in this report set the start time and date and the end date and time. The report lists all call in that time frame. In Traffic report for organization group you set a time interval per day to report on.

Note: The report will not show the full dialed number out of integrity reasons. The last digits are replaced with XXX. For performance reason this report has a default limit in the number of rows returned. This limit can be removed by Servicedesk.

Selection

1. Select a saved setting, optionally
2. Select a main group
3. Choose how you want to make your selection
   1. To use a bag filter:
      1. Check the bag filter box
      2. Select bags:

         • Select bags in the left column and click the arrow button to move the selected bags to the right column
         • By using the double arrow button , you can move all bags from the left column to the right column

   2. To select objects on the hierarchal organization structure:
      1. Ensure the bag filter box is unchecked
      2. Select an organization level
      3. Select organization groups:

         • Select organization groups in the left column and click the arrow button to move the selected groups to the right column
         • By using the double arrow button , you can move all groups from the left column to the right column

      4. Select objects:

         • Select objects in the left column and click the arrow button to move the selected objects to the right column
         • By using the double arrow button , you can move all objects from the left column to the right column

4. Select traffic category

   • Select traffic category in the left column and click the arrow button to move the selected traffic category to the right column
   • By using the double arrow button , you can move all traffic category from the left column to the right column

5. Select traffic type

   • Select traffic type in the left column and click the arrow button to move the selected traffic type to the right column
   • By using the double arrow button , you can move all traffic type from the left column to the right column

6. Select day(s) in the period to be included in the report.
7. Select an interval:
   1. Select a relative date

      - or -

   2. Select a period:
      1. Select a start date
      2. Select an end date

         • Select dates in the calendar view.

8. Select a from time
9. Select a to time
10. To only show calls with a cost that is higher than or equal to a certain number, define that in the show calls with cost equal to or more than field
11. Define number dialed (contains) to filter on any part of the dialed number
12. Select a number of entries to be shown in the report
13. Define the report format
14. Check the show report content panel box to show the report content panel in the result
15. Check the show when ready box to show the report in the open view when ready

    • If you leave the view or click show once again the report will be available in the activity panel
    • Read more about how to handle the activity panel

16. Click on show

Report Content

Report content panel makes it possible to do actions directly on object, person or organization group from the result.

Depending on report generated the selection in the report content panel can vary.

1. Open report content by clicking expand over the result view
2. Open object by clicking expand if you want to handle objects
3. Open organization group by clicking expand if you want to handle persons
4. Check the box for each object(s) or organization group(s) you want to do actions on
5. Click the icon to open the action menu in the toolbar above the table

   Object:

   • Add to bag - Adds selected items to the selected bag
   • Add to answer group - Adds selected items to the selected answer group
   • Book service - Read more about how to book services
   • Move - Moves the item to a new organization group
   • Reports - Access to a selection of reports adjusted to search result

   • Object cost specification
   • Object cost summary
   • Call detail on organization group
   • Availability report
   • Activity report

   • Attributes

   • Update attribute - Allows you to set attribute values
   • Show report - Allows you to show a report with the attributes
   • Send e-mail with attributes - To send an e-mail with attributes

   • Send e-mail to person(s) - To send e-mail(s)
   • Export to file - Exports selected items to a file, and you can select how to separate the items; with semicolon, tab, comma or excel

   Person:

   • Add to bag - Adds selected items to the selected bag
   • Book service - Read more about how to book services
   • Move - Moves the item to a new organization group
   • Reports - Access to a selection of reports adjusted to search result

   • Object cost specification
   • Object cost summary
   • Personal communication cost

   • Add to consumption group - Adds selected items to the selected consumption group
   • Attributes

   • Update attribute - Allows you to set attribute values
   • Show report - Allows you to show a report with the attributes
   • Send e-mail with attributes - To send an e-mail with attributes

   • Send e-mail to person(s) - To send e-mail(s)
   • Delete - Deletes the selected item
   • Export to file - Exports selected items to a file, and you can select how to separate the items; with semicolon, tab, comma or excel

   Organization group:

   • Add to bag - Adds selected items to the selected bag
   • Book service - Read more about how to book services
   • Move - Moves the item to a new organization group
   • Reports - Access to a selection of reports adjusted to search result
     • Object cost specification
     • Object cost summary
     • Unit communication cost
     • Organization group and object cost summary
     • Organization group cost summary
     • Organization group cost summary (including spec)
     • Organization group summary
     • Top cost
     • Availability report
   • Attributes
     • Update attribute - Allows you to set attribute values
     • Show report - Allows you to show a report with the attributes
     • Send e-mail with attributes - To send an e-mail with attributes
   • Export to file - Exports selected items to a file, and you can select how to separate the items; with semicolon, tab, comma or excel

Result

The following information is displayed in the report:

Heading	Content
Date	The date when the call was placed
Time	The time when the call was placed
Traffic type	The traffic type of the call
Caller	The number that made the call
Actual caller	If the caller is a MEX extension, this shows the actual mobile number that made the call
Number dialed	The number dialed when the call was made
Answering	The number that answered the call
Length	The duration of the call
Cost	The call cost

General Report Selection Information

You can choose how you want your report selection view to look:

• Segmented - give you a wider overview and you can see all of the selection on your screen.
• List - give you a longer page and reminds you of the old look and feel.

Besides from having access to a specific report, the users also need access to certain data/information to view in that report. Depending on what permissions the user has, the different selection menus will be showing only the data that the user has access to.

The report selection page will by default show the settings selected by the user the last time that report was used. The report settings can be saved and reused.

The two-list have an extended function. Search for an item or part of an item to filter the selection. Items can be moved by using the arrow buttons, double-click or by drag-and-drop. It is also possible to drag-and-drop the item in the current section. Use the to change the width of the section. Watch the video

How to - Add a Report as a Favorite

1. Open the report selection page
2. Click favorites
3. Select Add to favorites

   • The report is added to the favorite reports list, accessed by clicking my favorites

How to - Remove a Report from the Favorites List

1. Open the report selection page for the report you want to remove
2. Click favorites
3. Click remove from favorites

   • The report is removed from the favorite reports list in my favorites

How to - Save Report Settings

1. Open the report selection page for the report you want to save settings for
2. Enter the settings you want to save
3. Click save settings
4. Enter a name for the settings, e.g. the period or group or whatever it is that is significant with these settings
5. Click save

   • The report is now added in my favorites
   • To access the saved settings, click the name of the report in my favorites , and then click the name of the saved settings

How to - Delete Saved Report Settings

1. Open the report selection page for the report you want to delete saved settings for
2. Click save settings
3. Click remove for the settings you want to delete

How to - Schedule a Report

1. Open the report selection page
2. Click schedule report
3. Check the schedule box
4. Select the time zone you are in from the menu
5. Select schedule option
   1. Monthly
      • Define on what day of the month the report should be sent by selecting a date in the monthly on day dropdown menu
   2. Weekly
      • Define on what weekday the report should be sent by checking the weekday
   3. Daily
      • All weekdays are checked, and the report will be sent daily
6. Enter at what time of the day the report should be sent in the start at field
7. Click save

   • The report will then monthly, weekly or daily on the selected time and day, be sent to the registered e-mail address for the logged in user

Note: If you have the system setting automatically create periods and choose to send the report on the first day of a new period make sure that the start time is set to a later time then the aggregation job. The aggregation job is usual run at night or early in the morning, please contact Servicedesk for more information.

How to - Edit a Scheduling of a Report

1. Open the report selection page
2. Click schedule report
3. Change your settings
4. Click save

How to - Remove a Scheduling of a Report

1. Open the report selection page
2. Click schedule report
3. Uncheck the schedule box
4. Click save

   • No more report e-mails with this report will be sent to the user's address

How to - Send a Report

1. Open the report selection page
2. Click schedule report
3. Click the tab send report
4. Enter e-mail recipient(s) in to,

   • If you want to send the report to more than one, separate addresses with semicolon (;) without space

5. Enter a subject for the message
6. Enter the message text in the message field
7. Click send

   • The report will be created as a PDF with the selected options that you have chosen and sent out to entered recipient(s)

How to - Set Permissions for a Report and Check what Users that have Permissions on a Specific Report

1. Open the report selection page
2. Click permissions and a list of all users with permission to access this report is shown
3. To give permissions on the report for a user, enter the username (or a part of the username) in the search user field

   • You can only search on the username, not the users' real name. If the username doesn't exist or if the user is already in the list, the search will not give any result.

4. Click search

   • A list of all users who match the search query is presented

5. Check the boxes for the users you want to add
6. Click the save button

   • Selected users are moved from the list and added to the table with users with permissions to the report

How to - Remove Permissions for a Report

1. Open the report selection page
2. Click permissions
3. Find the user you want to remove permissions from in the table of users

   • If necessary, click the numbers below the table to go the correct page

4. Click delete next to the user you want to remove from the list of users with permissions

   • The user is deleted from the table and no longer has permissions to the report