Aastra Traffic Measurement

MD/MX-ONE Traffic Measurements

When a call to the PBX operators is registered in the PBX, it goes into a special group called CORG depending on where the call is coming from. A CORG is a unique combination of call type, route number and access number, these forms what is called a call origin type. Various such types can be combined together to form an original group, known as CORG. Call type describes where the call originates from, i.e. external, internal diverted etc.

After a call is recorded in any of the PBX CORGs it is connected to a logged in and available operator who can then give the caller a message or transfer the call to any extension. All of this traffic is captured by the PBX statistics program, which is activated by setting the so-called traffic measurements in PBX. The traffic measurement stores the statistics on traffic to CORGs, operator switchboards, group hunting number, routes etc.

Each traffic measurement is initiated to measure traffic in the switch during a specified period. During that period, a file is created for each day where one can infer a set of parameters for each quarter during the day, e.g. number of calls to an attendant switchboard between the hours of 08-17. The number of ongoing measurements of the PBX is limited. How many measurements that can be set up depends on the type of PBX.

The traffic measurement types supported in Pro 9 are listed below.

Measurement type	Content
OPCORG	Measures call statistics from the CORGs, answered, abandoned, answer and handling times.
OPMANN	Measures the presence and workload for the operator switchboard.
OPDINI	Measures the number of calls handled by an operator. Including recalls, individual calls, calls from common queue and response time.
PBXGRP	Measures traffic to a group hunting number.
ROUXX	Measures the traffic in the routes to and from the PBX. Can be of different types depending of what type of route is measured.
PCMLIN	Measures the traffic in the PBX LIMs.