LoggingAdmin ConsumerGroup

Consumption Groups

Consumption groups are used to analyze traffic costs and to discover abnormal consumption on an individual level. By using consumption groups with defined normal ranges for call traffic, there is no need to do audits for a period as long as costs stay within the ranges provided.

In order to do the analysis for persons in Pro 9, they need to be members of consumption groups. These settings are made in the function persons. A person can only be member of one consumption group. The person also needs to be associated with one or several objects.

Consumption groups are defined in Pro 9 according to your needs and preferences. For each consumption group, a range of normal call volumes and costs are defined. This means a highest and lowest value for traffic costs per object type: fixed telephony (extensions), mobile telephony (mobile subscriptions), Centrex, and so on.

A default consumption group is created on installation. This group cannot be removed, but ranges may be changed. All new persons added to Pro 9 will be members of the default group unless otherwise defined.

Reports based on consumption groups are available both in the function Traffic Reports (the Follow up on consumption group report) and in the Verification Tool. These reports show deviations from the defined ranges, such as if call costs are higher or lower during the selected period than the ranges defined in the consumption groups.

How to - View Consumption Groups

1. Click on the role Traffic Monitoring in the navigation tree
2. Click on Consumption groups > Manage consumption groups

   • A table showing the consumption groups is displayed

How to - Create Consumption Group

1. Click add
2. Enter a name for the group
3. Add a description (e.g. "contact center users", "sales", "management").
4. To mark the group as the default group, check default. There can be only one default group at any given time.
5. Click save
6. Continue with adding object types to the consumption group according to the description on How to - Edit consumption groups below

How to - Edit Consumption Groups

1. Click edit next to the group
2. If you want to add an object type:
   1. Click add next to the object type
   2. Select an object type in the menu
   3. Add a description
   4. Enter a value for the lowest consumption to be considered normal
   5. Enter value for the highest consumption to be considered normal.
   6. Select a currency in the menu. (If you have several currencies, you need to add one object type for each currency.)
   7. Click save on that row
3. If you want to edit the values for an object type:
   1. Click edit on that row
   2. Edit the information in the appropriate fields
   3. Click save on that row
4. If you want to delete an object type:
   1. Check the box for each object type you want to delete
   2. Click the icon to open the action menu in the toolbar above the table, and select delete
5. Click save

How to - Remove Consumption Groups

Only groups that have no persons associated with them can be removed. To remove a person from a consumption group, use the function Persons.

1. Check the box for each consumption group you want to delete
2. Click the icon to open the action menu in the toolbar above the table, and select delete