OperatorAdmin MeasureGroups

Measure Groups

Using measure groups is a way to arrange statistics of logged calls for persons registered in Pro 9. You will get a better overview of traffic and costs, and you will be able to produce a more relevant and detailed follow-up. Measure groups are used for grouping different types of items for displaying reports based on a specific selection.

Having defined measure groups is a prerequisite of being able to get service trend reports with the billing reports function.

The measure groups are separated into categories, and different categories are used in different types of reports:

ACD	for ACD reports (Avaya CS1000 PBXs only)
Call CORG	for call reports per operator (InAttend, MD/MX-ONE PBXs and Trio only)
Operator staffing	for call reports (InAttend, MD/MX-ONE PBXs and Trio only)
Group numbers	for group number reports (MD/MX-ONE PBXs only)
Operator	for switchboard operator reports

How to - Show Measure Groups

1. Click on the Operator Administrator role in the navigation tree
2. Click on Measure groups > Manage measure groups

   • A table of measure groups is displayed in the right-hand view

3. To filter out the measure groups of interest, select a category in the menu above the table

How to - Create Measure Groups

1. Click add
2. Enter a name for the measure group

   • The name must be unique

3. Select a measure group type for the group
4. Click save

   • After the name has been saved, the Members in the measure group section is displayed, as well as the Add objects to the measure group section

5. Unfold the Add members to the measure group bar by clicking expand

   • Select search and add members to search for members to add
     • Search for the members you wish to include in the measure group either by entering text or numbers in the search members field
     • Click search, the less characters you enter in the box, the more hits you will have
     • Check the members you wish to include in the measure group

     - or -

   • Select add all members from group to add all members from an existing group
     • Check the box for the group you want to copy members from, adds all members not currently in the group

6. Click add at the bottom left

How to - Edit Measure Groups

1. Click on the name of the measure group you want to edit

   • The Edit measure group view is displayed

2. To update the measure group name:

   • Enter the new name in the name field
   • The measure group type cannot be changed, it can only be defined when the group is created
   • Click save

3. To add new members to the measure group:

   • Unfold the Add members to the measure group bar by clicking expand
     • Select search and add members to search for members to add
       • Search for the members you wish to include in the answer group either by entering text or numbers in the search members field
       • Click search, the less characters you enter in the box, the more hits you will have
       • Check the members you wish to include in the measure group

       - or -

     • Select add all members from group to add all members from an existing group
       • Check the box for the group you want to copy members from, adds all members not currently in the group
   • Click add at the bottom left

4. To delete members from the measure group:

   • Check the box for all members you want to remove
   • Click the icon to open the action menu in the toolbar above the table
     • Select delete to only remove the members from this group

     - or -

     • Select delete from all groups to remove from all groups the members belong to

How to - Delete Measure Groups

1. Check the box for each measure group you want to delete
2. Click the icon to open the action menu in the toolbar above the table, and select delete

Note: Only the owner of the measure group is allowed to delete it, and the measure group has to be empty to be able to be deleted.

How to - Set Permissions on Measure Groups

1. Click edit to the left of the measure group you wish to set permissions on
2. Click permissions

   • Read more about how to set permissions on measure groups